Adeel Qazalbash
Senior Hospitality Operations Manager
Karachi, PK.About
Highly experienced and results-driven hospitality professional with decades of progressive leadership in hotel operations, executive housekeeping, and maintenance supervision. Proven ability to elevate service standards, optimize operational efficiency, and drive guest satisfaction across diverse hotel environments. Adept at leading large teams and coordinating complex departmental functions to achieve strategic objectives.
Work
Hotel Sarawan
|Operational Manager
Karachi, Sindh, Pakistan
Summary
Led comprehensive hotel operations and strategic departmental coordination to ensure peak performance and service excellence at Hotel Sarawan.
Highlights
Directed and optimized overall hotel operations, enhancing inter-departmental synergy and workflow efficiency to consistently meet business objectives.
Supervised and mentored a diverse team, implementing performance metrics that improved staff productivity and service delivery across all hotel functions.
Implemented operational best practices, resulting in sustained service excellence and high guest satisfaction ratings, directly contributing to positive brand reputation.
Beach Luxury Hotel
|Executive Housekeeper
Karachi, Sindh, Pakistan
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Summary
Managed and led comprehensive housekeeping department operations, ensuring impeccable cleanliness and guest readiness at Beach Luxury Hotel.
Highlights
Directed daily operations for the housekeeping department, overseeing a large team to maintain superior cleanliness, hygiene, and room readiness standards for a high-volume hotel.
Implemented rigorous quality control protocols and staff training programs, which consistently upheld exceptional guest satisfaction and positive review scores.
Managed comprehensive inventory and procurement for housekeeping supplies, optimizing resource allocation and achieving cost efficiencies without compromising quality.
Hotel Mehran
|Executive Housekeeper
Karachi, Sindh, Pakistan
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Summary
Managed daily housekeeping activities and staff coordination, consistently ensuring high standards of cleanliness and guest satisfaction at Hotel Mehran.
Highlights
Orchestrated daily housekeeping activities, ensuring all guest rooms and public areas met stringent cleanliness and aesthetic standards.
Coordinated efficient staff scheduling and comprehensive quality control checks, directly contributing to enhanced guest comfort and positive feedback.
Developed and implemented training initiatives for housekeeping personnel, improving service delivery and team efficiency in a dynamic hotel environment.
Holiday Inn
|Receptionist
Karachi, Sindh, Pakistan
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Summary
Managed comprehensive front desk operations, providing exceptional guest service and administrative support at Holiday Inn.
Highlights
Efficiently managed front desk operations, handling an average of 50+ guest check-ins and check-outs daily with high accuracy and professionalism.
Provided attentive assistance to guests with reservations, inquiries, and local recommendations, consistently enhancing the guest experience and satisfaction.
Resolved guest concerns promptly and effectively, demonstrating strong problem-solving skills and contributing to positive first impressions and repeat business.
Hotel Faran
|Executive Housekeeper
Karachi, Sindh, Pakistan
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Summary
Supervised a dedicated housekeeping team, maintaining rigorous operational discipline and service quality to meet hospitality standards at Hotel Faran.
Highlights
Supervised a dedicated housekeeping team, enforcing strict operational discipline and quality benchmarks to ensure pristine rooms and facilities.
Implemented effective communication channels within the department, fostering a collaborative environment that improved task completion rates and staff morale.
Ensured all hotel facilities consistently met high hospitality standards, contributing to a superior guest experience and upholding brand reputation.
Hotel Taj Mahal
|Maintenance Supervisor
Karachi, Sindh, Pakistan
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Summary
Supervised a maintenance team and managed repair operations, ensuring the optimal functioning of hotel infrastructure at Hotel Taj Mahal.
Highlights
Led a maintenance team, overseeing all repair operations and ensuring timely resolution of facility issues to minimize guest disruption.
Developed and executed routine inspection schedules and preventive maintenance programs, significantly reducing equipment downtime and extending asset lifespan.
Managed inventory of spare parts and tools, optimizing resource allocation and ensuring the continuous, proper functioning of critical hotel infrastructure systems.
Languages
English
Skills
Hotel Operations
Hotel Operations Management, Departmental Coordination, Operational Efficiency, Service Excellence, Strategic Planning.
Housekeeping Management
Executive Housekeeping Administration, Cleanliness Standards, Hygiene Protocols, Room Readiness, Inventory Management, Quality Control.
Maintenance & Facilities
Maintenance Supervision, Repair Operations, Preventive Maintenance, Infrastructure Management, Facility Inspections.
Leadership & Management
Team Leadership, Staff Coordination, Performance Supervision, Workflow Optimization, Training & Development.
Guest Services
Guest Relations, Customer Service, Check-in/Check-out, Reservations Management, Inquiry Resolution.
Administrative
Organizational Skills, Administrative Support, Scheduling, Resource Management.
Interests
Martial Arts
Karate, Taekwondo.
Global Knowledge
Global Countries, Geography.